JM2010 Contributed Paper: Moving to a Single Service Desk: Challenges and Opportunities for Improved Customer Service

Posted by Annie Hughes, MLIS, Reference Librarian; USC Wilson Dental Library & Learning Center Peggy Tahir, Manager, Information & Access Service; Marcus Banks, Manager, Education & Information Services; Andy Panado, Access Services Supervisor; Aleta Asbury, Interlibrary Services Supervisor, Gaily Persily, Director, Education & Public Services; UCSF Library & Center for Knowledge Management, San Francisco, CA […]